Once a product order form has been submitted, no changes will be made by the home office unless the order was incorrectly processed by Data Processing from the submitted form.
(A) Online Electronic Ordering: Product can be ordered online through the Distributor’s UnFranchise® Business Account and paid for with a personal check using the Online Electronic Ordering program. UFMS members can use their own credit cards on the online ordering system.
(1) Order entry instructions can be found online.
(2) A new checking account must be verified, and this verification process applies to all checking accounts, regardless of whether you have used the same account to place orders through the mail process. The verification process begins only after your initial order using this account has been submitted and can take up to seven days to complete. Even though the order will be delayed, the BV will be credited for the original date you placed the order. Once your account has been verified, any future orders using this same account will not be delayed due to verification.
(3) Distributors must have a valid credit card on file with Market America. Even if a Distributor’s credit card is on file for Transfer Buying purposes, he/she must also submit an UnFranchise Management System Agreement Form with applicable credit card information to be entered on file for UFMS.
(B) Preferred Customer Orders: Preferred Customers may place orders through their Distributor or their Distributor’s GLOBAL.SHOP.COM site.
All negotiable instruments must be made out to Market America and sent directly to the company along with the product order form. All orders must be prepaid by approved VISA or MasterCard credit card or existing Credit on Account. Using a credit card belonging to another individual is strictly prohibited unless that individual is a spouse or, in the case of a business-entity distributorship, a documented principal of the business entity.
(A) Paying Distributor: The paying Distributor must complete the very top of the order form (Name and ID Number) to ensure proper credit/debit information is entered and sales tax is calculated appropriately (if applicable).
(B) Use of a Voucher: A Market America voucher will be issued for any product that has a BV amount credited to it and that is discontinued at the time it is ordered. This voucher may be used to purchase products, under the following terms and conditions:
(1) The Distributor must redeem the voucher within 90 days of the date issued. The voucher, along with an accompanying order, must be received by Market America within 90 days of the issue date.
(2) The voucher must be used toward one order. It can only be used by the Distributor to whom it was issued and cannot be used toward payment for any other Distributor’s order.
(3) The cost of the product and the Business Volume (BV) of the product on the order for which the voucher is redeemed must be greater than or equal to the amounts of the voucher.
(4) If a voucher is lost, damaged or never received, a Distributor may write the voucher number on the order form toward which the voucher is being credited and still receive the benefit of the voucher. Distributors can call Distributor Services to obtain the voucher number, credit amount, and BV amount of the voucher.
(5) The BV amount on the voucher has already been applied on the order for which the voucher was issued. This BV amount will be subtracted from the order on which the voucher is redeemed. For example, a Distributor receives a voucher for a product that is worth 50 BV. The Distributor redeems the voucher on a subsequent order that includes available product worth a total of 80 BV. On that subsequent order, the total BV amount would only be 30 BV.
(6) The dollar amount on the voucher has already been paid by the Distributor on the order for which the voucher was issued. This dollar amount will be credited to the order on which the voucher is redeemed. For example, a Distributor receives a voucher for a product that has a Distributor Cost of USD$30.00 (£20.00 for Distributors residing in the European Union). The Distributor redeems the voucher on a subsequent order that normally would have a total Distributor Cost of USD$70.00 (£50.00 for Distributors residing in the European Union). On that subsequent order, the Distributor would only be charged based on a total Distributor Cost of USD$40.00 (£30.00 for Distributors residing in the European Union). Note: Because shipping cost and sales tax (if applicable) were not included on the original order for the discontinued item(s), shipping cost and sales tax (if applicable) must be based on the Distributor Cost of the entire order on which the voucher is redeemed (including the item for which the voucher is being redeemed).
(7) Vouchers may not be applied to cover shipping costs.
(8) Any voucher not redeemed within 90 days of issue will be rendered nonredeemable and without monetary value.
(A) For Transfer Buy orders, Market America will process the Distributor’s order twice if necessary (once each consecutive business day). If the credit card is declined the second time, the order will be canceled and a courtesy letter will automatically be sent to the Distributor as notification of order cancellation. If a credit card is denied on Friday and accepted on the second attempt, Business Volume will be credited for Monday of the following week, or the week the credit card was accepted.
(1) UFMS members may have up to four of their own credit cards on file for use. Distributors may add their own additional credit cards, or change current credit card information on their UnFranchise® Business Account or by mailing the new numbers on a signed UnFranchise Management System Agreement and indicating that it is for credit card number changes only.
(2) If the Distributor requests to use a credit card that is not on file at the time the order is placed, the order will not be processed.
(3) It is the Distributor’s responsibility to ensure that Market America is notified of new expiration dates. Even though there may be available credit, the card could be denied due to an incorrect expiration date. The result is the same as a denial.
(4) Distributors must designate on each order which credit card they want to use. If no credit card is indicated, or if the Distributor only writes “Use Credit Card on File,” Market America will attempt to charge the first card that is on file in the computer database. If the card declines on the first attempt, Market America will attempt the same card on the second attempt. In the event of a decline, Market America will not try additional credit cards that may be on file to attempt to process the order.
(5) Market America will not accept credit card checks. Orders placed using a credit card check will have the order and check returned unprocessed.
(B) Chargebacks/Disputes: Distributors seeking a refund for products purchased from Market America must abide by the Buy Back Guarantee and the Return Merchandise Policy. Distributors seeking a refund must contact their upline Certified Executive Coordinator first, and subsequently Market America if necessary, as specified in the Return Merchandise Policy, before attempting a credit card chargeback for products purchased from Market America.
(1) Distributor Liability: Market America reserves the right to revoke all credit card privileges (including the credit card option of Transfer Buying) of Distributors who request a chargeback from their bank or credit card company.
(2) Executive Coordinator Liability: Consistent with the Buy Back Guarantee and Return Merchandise Policy, for any credit card chargeback made by Distributors, Market America reserves the right to recover that dollar amount from the upline Certified Executive Coordinator(s) by the implementation of the Commission Reversal Process.
If a Distributor orders a product that is unavailable at the time the order is processed, the packing slip returned with the other products in that Distributor’s order will be marked “BO” (back order). When an item is back-ordered, the computer will search daily for all invoices containing back orders. As the back-ordered item becomes available, back orders will be processed and shipped automatically.
Product orders that are submitted with non-sufficient funds will be shipped minus product as equal as possible to the amount of funds that were shorted. If the Distributor wants the materials or products that were deleted on the “Short Order,” a new Product Order Form must be filled out for those items.
Distributors have a Market America account. Distributors may use their account for the following transactions: .
(A) Product Deduction: If a Distributor submits an order that results in an overall debit on his/her Market America account of greater than USD$10.00 (£7.00 for Distributors residing in the European Union), product will be deducted until the transaction results in an overall debit on the Market America account of USD$10.00 (£7.00 for Distributors residing in the European Union) or less. If product cannot be deducted to allow partial shipment and also maintain a debit of USD$10.00 (£7.00 for Distributors residing in the European Union) or less, no product will be shipped and funds from the order will be credited to the Distributor’s Market America account.
(B) Account Information: Credits and debits are displayed on the packing slips that Distributors receive with shipments. The amount listed on a particular packing slip is the overall credit or debit on the Distributor’s Market America account at the conclusion of that particular transaction. If subsequent transactions take place that affect the Distributor’s Market America account, the credit or debit amount will of course change.
(C) Credit on Account: It is highly recommended that Distributors maintain a credit balance on their accounts to avoid product deductions (and possible BV reductions) on orders, which could affect the Monthly Accrual Option and/or minimum activity requirements.
(1) Distributors may not transfer funds from their Market America account into other Distributors’ Market America accounts, except specifically to clear a debit in the recipients’ account.
(2) Distributors may not deposit funds into other Distributors’ Market America accounts, except specifically to clear a debit in the recipients’ account.
(3) All requests to add credit to Market America accounts must be submitted on a Product Order Form.
(4) All requests to receive a refund on a Distributor’s credit account should be submitted in writing, attention to the Refunds Department.
(5) Distributors may not transfer their own funds between Market America accounts, i.e., from one's Market America U.S. account to one's Market America Canadian account, etc.
The Market America Transfer Buying Program allows Distributors to place a standing order of at least 50 Business Volume and/or at least 10 Incentive Business Volume (IBV) assigned to their BDC-001. With the completion of a form and the execution of the method of payment, this program will automatically order and ship the selected product each and every month. Distributors may choose between Auto Bank Draft or VISA or MasterCard as the method of payment. Distributors should not attach any funds (check or money orders) to their Transfer Buying Form.
(A) Selecting Draft Week: Distributors should declare the first, second, third, or fourth Tuesday of a month they wish for the draw against the selected method of payment, or Distributors can elect to allow Market America to select the draft week and/or month for them (see Correctly Setting Up Your Transfer Buying).
(B) Use of Credit Card: Primary and Secondary Credit Cards may be kept on file for Transfer Buying Orders.
(1) Primary Credit Cards: Market America will attempt to charge the Primary Credit Card for Transfer Buying Orders. If the Primary Credit Card is declined on the first attempt for an authorized reason, Market America will attempt to charge the Primary Credit Card again the following business day. If the initial decline of the Primary Credit Card is for an unauthorized reason, Market America will not charge the Primary Credit Card a second time and will instead attempt to charge the Secondary Credit Card the following business day. If there is no Secondary Credit Card on file, the Distributor’s order will be canceled on the first unauthorized decline and a courtesy letter will be sent to the Distributor as notification of order cancellation.
If the Primary Credit Card is declined twice, Market America will charge the Secondary Credit Card. If no Secondary Credit Card is on file, that month’s order will be canceled and a courtesy letter will be sent to the Distributor as notification of order cancellation. If a Transfer Buying order is canceled due to a credit card decline, an order with payment may need to be submitted before the Distributor’s Q-date. If a Distributor’s monthly order is canceled due to credit card declines for two consecutive months, the Distributor’s overall Transfer Buying will also be canceled, and the Distributor must submit a new Transfer Buying Form or resubmit a request for Transfer Buying online to reinstate the Transfer Buying Program.
(2) Secondary Credit Cards: Market America will attempt to charge the Secondary Credit Card as described above. Market America will only attempt to charge the Secondary Credit Card once. If the Secondary Credit Card is declined, that month’s order will be canceled and a courtesy letter will be sent to the Distributor as notification of order cancellation. If a credit card Transfer Buying order is canceled due to a credit card decline, an order with payment may need to be submitted before the Distributor’s Q-Date. If a Distributor’s monthly order is canceled, and the Distributor must submit a new Transfer Buying Form or resubmit a request for Transfer Buying online to reinstate the Transfer Buying Program.
(3) Order Timeframe: If VISA or MasterCard is the selected method of payment, the standing order must be received 30 days prior to the Tuesday the Distributor has chosen for the program to begin, or if submitted online, the Transfer Buying must be submitted by the Friday of the week prior to the Tuesday the Distributor has chosen for the program to begin.
(4) It is highly recommended that Transfer Buying Authorization Forms be set up for processing two Tuesdays prior to the Distributor’s Qualification Date (Q-date). This scenario will better facilitate notification to the Distributor in the event there is unavailable credit or non-sufficient funds, thus enabling the Distributor to satisfy the Monthly Accrual Option and/or minimum Personal Business Volume requirements.
(5) It is the Distributor’s responsibility to make sure credit is available.
(6) It is the Distributor’s responsibility to ensure that Market America is notified of new credit card expiration dates on credit cards used for orders. Even though there may be available credit, the card could be denied due to an incorrect expiration date. The result is the same as a denial.
(7) Distributors on Transfer Buying who need to change their credit card number or expiration date may do so online through their UnFranchise® Business Account, fax or mail information with the Distributor’s signature to Data Processing. For most other types of changes, Market America requires a new completed Transfer Buying Form. Distributors may also make these changes online through their UnFranchise Business Account.
(8) A Sales Representative may enroll in the Transfer Buying Program using a credit card; however, the week and month to start the order must be indicated on the Transfer Buying Form because the company does not have a Q-date for a Sales Representative.
(C) Other Account Holders: All Transfer Buying orders must be paid for by the Distributor whose name appears on the Transfer Buying Authorization and Order Form using his/her own credit card or checking account on file. The only exceptions are if the credit card/bank account owner is a spouse or, in the case of a business-entity distributorship, a documented principal of the business entity. In such cases, the Transfer Buying and Order Form must be signed by both individuals and must be accompanied by a notarized letter from the owner of the credit card or bank account authorizing its use. Non-compliance will result in the Transfer Buying order not processing.
(D) Transfer Buying Rider: The Transfer Buyer Rider may be executed to ensure that the correct amount of Business Volume and/or IBV will be assigned to execute the Monthly Accrual Option and/or the IBV Monthly Accrual Option (assuming the Transfer Buying is set up properly and funds are available), by doubling, tripling, etc. as necessary the existing products on the current standing order.
(E) Distributors Canceling Their Transfer Buying: Distributors may cancel their Transfer Buying standing order at any time by providing Market America 30 days written and signed notice. This does not effect termination of distributorship. If Distributors are terminating their distributorship, they should indicate such termination in writing in addition to the cancellation of Transfer Buying. Note: If Distributors have both BV and IBV items on their Transfer Buying, then a cancellation of Transfer Buying would result in the cancellation of the entire Transfer Buying, including both BV and IBV items.
(F) Market America Canceling Transfer Buying: The return of a Distributor’s Transfer Buying orders can result in the cancellation of his/her Transfer Buying.
(1) One Return: When Market America receives a returned Transfer Buying order, Distributors have 30 days from the date of Market America’s receiving the product back to request that it be reshipped. Market America reserves the right to cancel immediately a Distributor’s Transfer Buying if the Distributor has not requested that the order be reshipped within the 30 days from the date of Market America’s receiving the product back. If Transfer Buying is canceled for this reason, Distributors must submit a new Transfer Buying Form to reinstate Transfer Buying.
(2) Two Returns: Market America reserves the right to cancel immediately a Distributor’s Transfer Buying upon receipt of two or more Transfer Buying orders returned to Market America for any reason. If Transfer Buying is canceled for this reason, Distributors must submit a new Transfer Buying Form to reinstate Transfer Buying.
(G) Changing Products: Distributors may change the products on the standing order provided Market America is given 30 days notice on an original Transfer Buying Authorization Form, or Distributors may change products online (online changes to product on Transfer Buying must be submitted by the Friday of the week prior to the next draft week). Note: Although Distributors may change the products on their Transfer Buying order periodically, the program is not designed for Distributors to change products every month or two. This defeats the purpose of the program pulling automatically each month without Distributors having to send in more paperwork or keep up with multiple changes. If Distributors plan to change products every month or so, they may be better off submitting manual orders each month to satisfy the Monthly Accrual Option and/or the IBV Monthly Accrual Option.
(H) Sufficient Funds/Credit Availability: It is the Distributors’ responsibility to ensure that sufficient funds are available in their checking account for auto bank draft and that available credit and accurate expiration dates are on file with Market America for credit cards.
(A) Selecting the Correct Draft Week/Month: Qualified Distributors may either select the draft week and/or month themselves or elect to allow Market America to select the draft week and/or month for them.
(1) Distributors Selecting the Correct Draft Week/Month: To select the correct draft week and month, Distributors must obtain their Q-date (see Initial Qualification Requirement). The Q-date will appear (normally two weeks after the initial qualifying order was submitted) at the bottom of shipping invoices and on various reports in the UFMS, or it may be obtained by calling Market America’s Responsive Voice Information Network (MARVIN).
(a) Correct Week: After obtaining the Q-date, Distributors should select the correct Tuesday of a month in which to draft their credit card or checking account as follows:
If the original Q-date falls from the 15th to the 21st, select the first Tuesday;
If the original Q-date falls from the 22th to the 31st, select the second Tuesday;
If the original Q-date falls from the 1st to the 7th, select the third Tuesday;
If the original Q-date falls from the 8th to the 14th, select the fourth Tuesday.
(b) Correct Month:
(i) If new Distributors are trying to set up Transfer Buying to pull before the end of their First-Quarter Grace Period, they should first determine the quarter-ending date for the first Three-Q-Date Period by counting three monthly Q-date periods from the original Q-date. E.g., if the new Distributor’s original Q-date is 07/11/03, then the end of that Distributor’s first quarter (Three-Q-Date Period) is 10/17/03.
(ii) Once the quarter-ending date is established, the Distributor needs to make sure that the form is submitted in time and that the correct week/month is selected so that the Transfer Buying pulls an order before the end of the quarter. E.g., if the new Distributor’s first quarter ends 10/17/03, then the Transfer Buying needs to be set up to start pulling no later than the first Tuesday of October 2003 (see chart above). This scenario is assuming that no commission checks have been earned within the first Three-Q-Date Period (see Exercising the Monthly Accrual Option).
(iii) Transfer Buying should not be set up to begin pulling more than three months from the time the form is submitted. If Distributors want their Transfer Buying to begin more than three months in the future, then they should wait to submit their Transfer Buying form.
(2) Market America Selecting Draft Week/Month: Market America will select the correct draft week and select the earliest available month in which to begin Transfer Buying, if the qualified Distributor does not select the Tuesday and/or month on the Transfer Buying Authorization Form. Be aware that the Transfer Buying order may draft the very next month following the month the Q-date was assigned. Note: Market America will not select the draft week/month for a Sales Representative or an unqualified Distributor.
(B) Qualifying for Commission Prior to Transfer Buying Draft: If Distributors qualify for a commission check within their first Three-Q-Date Period (i.e., first quarter) they should call their upline Certified Executive Coordinator to check on the starting date of their Transfer Buying draft. Upline Certified Executive Coordinators should be able to advise new Distributors whether they must place a 50 PBV or 100 PBV “manual” order and/or subscribe to the UnFranchise® Management System to cover the Monthly Accrual Option until the draft begins (see Exercising the Monthly Accrual Option).
(C) Improper Set-Up:
(1) If Distributors are set up to draft the wrong week, they should call their upline Certified Executive Coordinator for assistance in selecting the correct week. Note: If a Distributor loses his/her original Q-date because of failure to submit the Annual Renewal fee, upon requalifying and obtaining a new Q-date that Distributor may need to update the draft week/month of his/her Transfer Buying to ensure that the Transfer Buying is set up correctly.
(2) Once the form to change the week has been submitted or the change has been submitted online, the Distributor needs to track the change to see when it occurred to determine if the Monthly Accrual Option will continue to be met. The Distributor may need to place a manual order either the month the change takes place or the month immediately after the change. When changing draft weeks, the Distributor is ultimately responsible for making sure the Monthly Accrual Option is satisfied. Note: If a Distributor changes the draft week, the draft may pull more than once in the same month.
(D) Set-Up Period: Be aware that you must allow up to 30 days from the date Market America receives a mailed Transfer Buying Form before it will be effective.
(E) “New” Transfer Buying Form Submission Via Mail: A new Transfer Buying Form that is submitted via mail will be processed as soon as possible and supersedes any current Transfer Buying Form on file once the new form is processed.
(F) Products Ordered: Review all new Market America Price Lists immediately to determine if changes will affect your Transfer Buying. Changes in BV values may affect PBV amounts (50, 100, 150) to continue to accrue GBV month to month, or changes in IBV values may affect IBV amounts (10, 20, 30) to continue to accrue IBV month to month. In addition, price changes could affect Transfer Buying Orders being paid by Automatic Bank Draft. It is the Distributor’s responsibility to monitor and initiate any preventive actions.
All Personal Business Volume must be assigned either to the purchasing Distributor’s own personal BDC(s) (including re-entry BDCs) or to the original BDC(s) (not including re-entry BDCs) of the purchasing Distributor’s personally sponsored Distributors who are participating in the Market America Transfer Buying Program.
(A) First-Time Orders: The sponsor and/or an upline Distributor may pay for a new Distributor’s order and place the Business Volume in the new Distributor’s BDC(s) for the first-time order only. Any order after the very first order for a Distributor can only be paid for by the Distributor him- or herself, or by the sponsor if the Distributor is currently participating in the Transfer Buying Program.
(B) Incomplete BV Assignment Guidelines:
(1) Incomplete BDC Information: If the BV assignment on a product order form is incomplete as to which BDC(s) to assign the BV, then the BV will be placed in the BDC-001 of either the indicated Distributor or the Distributor for whom the order was placed (the filing Distributor).
(a) If on the product order form the Distributor(s) to whom the BV is to be assigned is clearly indicated and is in the computer system, but the BDC is unclear, then the BV will be assigned to the indicated Distributor’s BDC-001.
(b) If on the product order form the Distributor(s) to whom the BV is to be assigned is not clearly indicated and/or is not in the computer system, then the BV will be assigned to the BDC-001 of the Distributor for whom the order was placed (the filing Distributor).
(2) Incomplete BV Amount Information: If the BV assignment on a product order form is incomplete as to the amounts of BV to be assigned to multiple BDCs, then any BV amounts which can be definitively assigned will be assigned as requested, and the remaining BV amount in dispute will be assigned among the remaining BDCs as the BV amount permits.
(a) Normal Sequence of BV Assignment: BV will be assigned according to the normal sequence of BV assignment on the product order form, in order starting from box #1 and ending with box #5.B, regardless whether it is actually a first-time order or not. If the BV amount information is incomplete for any step in the normal sequence of BV assignment on the order form, then Data Processing will skip to the next step in the normal sequence, until all BV amounts that can be definitively assigned are assigned. Then Data Processing will go back through the normal sequence of BV assignment to any boxes that are not resolved, and assign any remaining BV. The only exception to this is for first-time orders on which Box #2 is indicated (see below).
(i) Box #2 — First-Time Order: If any part of box #2 is indicated on the filing Distributor’s first-time order, the normal sequence of BV assignment for box #2 is as follows:
(a) 200 BV, BDC-001;
(b) 50 BV, BDC-002;
(c) 50 BV, BDC-003
(d) any additional amount requested for BDC-002;
(e) any additional amount requested for BDC-003.
If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box #2
is completed.
If there is no other BV indicated to be assigned elsewhere and there is an overage of BV after completing all five steps for Box #2 indicated above, then all additional BV will be assigned to BDC-003.
(ii) Box #2 — Non-First-Time Orders: If any part of box #2 is indicated on any order after the filing Distributor’s first-time order, the normal sequence of BV assignment for box #2 is as follows:
(a) any amount requested for BDC-002;
(b) any amount requested for BDC-003.
If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box #2 is completed.
If there is no other BV indicated to be assigned elsewhere and there is an overage of BV after completing both steps for Box #2 indicated above, then all additional BV will be assigned to BDC-003.
(b) Box #3 — Re-entries: If any part of Box #3 is indicated, then any BV indicated will be assigned as available to the filing Distributor.
(i) If the re-entry request is valid, then the BV will be assigned to the re-entry BDC.
(ii) If the re-entry request is invalid, then the BV will be assigned to the filing Distributor’s BDC-001.
(c) BV Overage: If there is more BV on the order than the Distributor has indicated, the remaining BV will be assigned to the last BDC in the Data Processing placement sequence for that particular order.
(d) Splitting BV Evenly: The only time BV will be split evenly among multiple BDCs indicated will be when no BV amounts are indicated for any of the remaining BDCs, so that Data Processing can in no way determine the intended amounts to be assigned to those remaining BDCs.
(C) Distributors Not Personally Sponsored: Business Volume attempted to be assigned to BDCs of Distributors not personally sponsored by the purchasing Distributor will result in the BV being assigned to the paying Distributor’s BDC-001. Distributors who do not have sponsorship rights due to Same Household, etc., may not have BV assigned to their personal BDC(s) by other Distributors, including the Distributor who originally sponsored them into the business. If such Distributors regain sponsorship rights, then their sponsor would again be allowed to assign Personal Business Volume to the personally sponsored Distributor’s original BDC(s) (not including re-entry BDCs), provided the personally sponsored Distributor is actively enrolled in Transfer Buying (see below).
(D) Personally Sponsored Distributors’ Re-entry BDCs: Business Volume attempted to be assigned to re-entry BDCs of personally sponsored Distributors will result in the BV being assigned to the personally sponsored Distributor’s BDC-001.
(E) Non-Participants in Transfer Buying Program: Business Volume attempted to be assigned to original BDCs of personally sponsored Distributors not enrolled in the Transfer Buying Program will result in the BV being assigned to the paying Distributor’s BDC-001. Personally sponsored Distributors must have had a successful pull on their Transfer Buying order to be considered on Transfer Buying for downline BV assignment purposes. The only exception to the requirement of a successful pull is for new personally sponsored Distributors in their first three-Q-date period who have turned in a Transfer Buying Form and had it entered into the computer database. If any personally sponsored Distributor has had Transfer Buying canceled for any reason (other than company error), then the requirement for a successful pull before the sponsor can assign BV to that Distributor’s original BDC(s) will apply if that Distributor reinstates Transfer Buying at some point.
(F) BV Assignment Deadlines: For assigned Business Volume to count for a given week-ending Friday, the following deadlines apply:
(1) Mailed/overnight mail orders must be received by 2:00 p.m. ET.
(2) Faxed and 800 telephone orders must be received by 5:00 p.m. ET.
(3) Orders placed by Preferred Customers through the Distributor’s Web Portal, AutoShip or other Market America sites (for example, GetConquer, MeetOn™, Mini Websites) and processed through Market America’s merchant account must be placed by 5:00 p.m. ET.
Note: If the Distributor has iTransact merchant services, then Preferred Customer orders placed through the Web Portal Mini Websites are handled by the Distributor and the below deadlines will apply for those orders forwarded to Market America to be filled. AutoShip and GetConquer orders are processed through Market America’s merchant account for all Distributors, whether or not they have iTransact, so the above deadline will apply for those orders.
(4) Electronic Orders by UnFranchise® Management System (UFMS) members must be received by 11:59 p.m. ET.
(5) Electronic orders by non-UFMS members using electronic checking must be received by 2:00 p.m. ET.
Note: If Market America determines that the UFMS is not functioning correctly from the corporate office for an unacceptable amount of time, UFMS members have until 2:00 a.m. ET on Saturday to fax orders using an approved and registered credit card or “credit on account” as the method of payment. The UFMS member must print clearly at the top of the order form “UFMS Problem — please consider for week ending xx/xx/xx.” No other orders will be accepted.
Note: The determination to extend the normal ordering deadline is completely at the discretion of Market America. If Market America determines that there was not enough downtime to warrant an extension past the 11:59 p.m. ET deadline for Online Electronic Ordering, then any orders received by Market America after 11:59 p.m. ET will be credited for the following week.
Last Modified :09/24/2014 9:42:05 AM EDT