The Preferred Customer Program has been developed and initiated by Market America as the foundational element in which to engage the One-to-One Marketing concept. For Preferred Customer support, contact Preferred Customer Program Support via email at PCPsupport@marketamerica.com. The following are policies and procedures on how to enroll and maintain Preferred Customers.
There is no cost to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
(A) Help your customer fill out a Preferred Customer registration form, which can be found in the “Downloads” section of your UnFranchise® Business Account. Enter this information online on your UnFranchise® Business Account in the Preferred Customer Area along with the BV assignment of your Preferred Customer. The Distributor/Customer Manager is to contact the new Preferred Customer with his/her ID and password and welcome him/her to the Preferred Customer Program.
(B) Manually register your new Preferred Customer on your UnFranchise Business Account in the Preferred Customer Area along with the BV assignment of your Preferred Customer. The Distributor/Customer Manager is to contact the new Preferred Customer with his/her ID and password and welcome him/her to the Preferred Customer Program.
(C) A prospective Preferred Customer may register online to become a Preferred Customer via a Distributor’s Web Portal. Once the registration is completed and submitted, a Preferred Customer ID and password are immediately assigned to the online applicant, and he/she is welcomed to the Preferred Customer program and may begin shopping immediately. The Distributor will receive an email notice that he/she has a new Preferred Customer. The Distributor should send an introductory email welcoming the Preferred Customer.
(D) BV placement is the Distributor’s nine-digit ID plus the extension. Distributors may only assign BV either to one of their own personal BDCs or to an original BDC of a personally sponsored Distributor who is currently on Transfer Buying.
(A) Preferred Customers are lifetime members, as long as they make a minimum of one purchase within 365 days. There is no renewal of a Preferred Customer.
(B) There is no cost for signing up a Preferred Customer.
(C) The Market America eDirect is an online catalog sent quarterly to current Preferred Customers who have valid email addresses.
(A) Changes of name, address, BV assignment and profile information can be made online on your UnFranchise Business Account in the Preferred Customer Area.
(B) In the event a Preferred Customer is assigned multiple ID numbers by accident, any Preferred Customer ID numbers other than the original ID number should be deleted online.
(C) Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
(A) Three convenient ways for a Preferred Customer to place orders:
(1) Log into the Distributor’s Web Portal 24 hours a day, 7 days a week.
(2) Call toll-free the Preferred Customer order line at 1-800-264-6950 (using their own credit cards only) Monday–Friday 9 a.m. to
5 p.m. ET.
(3) Order directly from the Market America Independent Distributor.
(B) When a Preferred Customer places an order online through the Distributor’s Web Portal that has e-commerce, the Distributor will receive 100 percent of the net retail proceeds in his/her bank account set up through e-commerce. The order is either to be filled and shipped by the Distributor or passed along to Market America to be fulfilled. Distributors passing orders to Market America for fulfillment are subject to shipping/handling fees, administrative fees, and taxes where applicable. BV placement is assigned by the Distributor when the order is passed along to Market America to be fulfilled.
(C) When a Preferred Customer places an order online through the Distributor’s Web Portal that uses Auto-Pass Thru (does not have
e-commerce), the Distributor will receive 100 percent of the net retail profit (less the shipping/handling fees, administrative fees, taxes where applicable, and a fee equal to three percent of the sale price) as a Balance on Account at Market America. The order will be automatically filled and shipped by Market America. BV will be placed according to the Distributor’s Auto BV Placement settings. The Auto-Pass Thru feature allows Distributors to accept Visa and MasterCard using their Web Portals.
(D) When a Preferred Customer places an order through the Preferred Customer 800 line, the Distributor will receive full BV credit and 100 percent of the net retail profit (less the shipping/handling fees, administrative fees, taxes where applicable, and a three percent fee per sale) in his/her Market America credit on account. BV will be placed in accordance with the BV Placement setting in that Preferred Customer’s Profile.
(E) Preferred Customer orders placed through the Preferred Customer 800 line or online through the Distributor’s Web Portal that uses Auto-Pass Thru (does not have e-commerce) before 4:59 p.m. ET on Friday will be processed on that Friday for BV placement and retail profit. Any Preferred Customer orders placed after 4:59 p.m. ET on Friday will be processed the following Monday for BV placement and retail profit. Because the Preferred Customer is the paying ID of these orders, UFMS rules do not apply.
(F) The Distributor/Customer Manager is to record this type of sale online on their UnFranchise® Business Account in the Preferred Customer Area for the Preferred Customer. This maintains the Preferred Customer’s purchase history.
(G) All Preferred Customer orders shipped from Market America will be shipped regular UPS or standard U.S. mail. Pick-ups of Preferred Customer orders are not allowed.
(H) The Distributor Services Center will assist you in any problems or questions you may encounter with your Preferred Customer’s
order.
Most wellness and nutritional programs work best when they are followed without interruption. With the AutoShip program, your Preferred Customer(s) will never run out of his/her favorite Market America products again! When the allotted time for his/her current supply has elapsed, Market America will automatically send a new shipment of the products selected for AutoShip and bill your Preferred Customer’s credit card.
Note: The AutoShip Program may not be used as an alternative to Distributor Transfer Buy.
(A) Preferred Customer AutoShip is credit card only, using the Preferred Customer’s own MasterCard or VISA. Due to their automatic nature, these orders are processed through the Market America Merchant Account.
(B) Preferred Customer AutoShip can be set up by the Preferred Customer at the Web Portal or by the Distributor on their UnFranchise Business Account. All administration, modification, and/or cancellation of an AutoShip must be done where it was set up (AutoShip set up on a Web Portal cannot be modified or canceled on an UnFranchise Business Account and vice versa).
(C) Designate which week the Preferred Customer is to receive the products. Orders are processed on Tuesdays. Please designate the Ship to Frequency: every 30, 60, 90 or 120 days.
(D) Preferred Customers will be charged suggested retail price unless price is overridden by Distributor (price adjustment). The Distributor/Customer Manager will receive alert notifications on a Preferred Customer new set up of a PC AutoShip and/or cancellation of a PC AutoShip.
(E) After two credit card declines, the Preferred Customer AutoShip will be canceled without notification.
(F) At the time of shipping a Preferred Customer AutoShip order, BV is placed according to your Auto BV Placement settings and retail profit is posted to the Distributor’s Market America Credit on Account.
(G) Returns on AutoShip Orders
(1) If for any reason the Preferred Customer is not entirely pleased, simply return the item(s) within 30 days of receipt for an exchange (if available) or a refund of the purchase price.
(2) Contact the Preferred Customer Care Group 1-800-264-6950 at Market America or at PCPsupport@marketamerica.com.
Please refer to the Market America Terms of Use for additional terms and conditions.
Only Registered Preferred Customers who have been credited with a purchase (minimum of ONE) within the previous 365 days shall remain in the active database. This purchase can be from any source that generates BV or IBV from that purchase. All purchases from Web Portals, Mini Websites, eDirects, a Distributor’s physical inventory, etc. will count, provided the purchase has been documented (displays) in the respective Preferred Customer’s Order History. All registered Preferred Customers who have NOT been credited with at least ONE purchase within the previous 365 days will be deleted from the active database.
(A) Only active Registered Preferred Customers will be available to credit purchases to their order history.
(1) Only active Preferred Customers will be available in all of your applicable drop down lists.
(2) Only active Preferred Customers will be available for use in meeting Quarterly Sales Report documentation (Form 1000).
(B) To meet the eligibility requirement for IBV Commissions, you must have 10 registered Preferred Customers in the active database (i.e., have been credited with a minimum of ONE purchase/order within the previous 365 days).
(C) To “re-activate” a Preferred Customer they will have to be re-registered as if entering the program “brand new.” All past data, such as Profile Information, Order History, etc. will not be re-activated.
This measure will keep our database clean and efficient, ensuring that only usable data is being maintained.
Last Modified :09/24/2014 11:19:51 AM EDT