Market America employs a “Freight Sharing” method so that all Independent Distributors will share charges fairly, no matter where they are located, what location the product is being shipped from, or the weight of the product.
(A) Standard Shipping Rates: Distributors pay a shipping charge of 12.5 percent on the total Distributor Cost of all products ordered for delivery to countries other than those members of the European Union. There is a USD$12.50 minimum shipping charge for all product orders. Note: For Distributors residing in the European Union placing orders to be delivered within the European Union, a flat fee of £8 per order applies. For order made by Distributors residing in the European Union to be delivered to the Canary Islands a flat fee of £20 per order applies.
(B) Carrier: Product and literature orders are sent via an international delivery courier selected based on the country to which the order is being shipped.
(A) Orders will be processed within 1-5 business days from the time they are received by Market America. Most countries will received delivery of their orders within 10-14 business days from the date the order is shipped.
Inquiries regarding late orders are usually caused by the following:
Market America uses a network of worldwide carriers selected based on pricing and service. Please note that Distributors will be required to pay any applicable duties or taxes to the delivery driver prior to receiving their package.
Distributors must notify Market America within 30 days of the ship date to report any shipping problems, including but not limited to late
or lost orders, continued back-ordered products still not received, short shipments, damaged items or wrong product received. If Distributors experience any shipping discrepancy, they should contact Distributor Services with the following information readily available: Distributor identification number, name, date of order, shipping address, product order number, and method of delivery (shipper/carrier). Distributors who fail to notify Market America of any shipping problem within 30 days of the ship date waive any claim for correcting the problem.
(A) Short Shipments: A short shipment is defined as not receiving all individual items and/or packages that were ordered. Items still on back order or items removed from an order before it is processed by Market America (due to problems with payment, being discontinued, etc.) are not considered short-shipped.
(1) Individual Items: All orders that are filled and processed at Market America are checked with great care. Since Market America utilizes a computerized weighing system, there is little chance individual items have been left out. Please recheck your order carefully before calling the corporate office.
(2) Packages: Carefully count the number of packages delivered. Never sign a delivery receipt for more packages than have actually been delivered. When transport carriers sign for a shipment at Market America, they sign for a given number of pieces of freight and they acknowledge this fact. Market America's control over the shipment ends at that time and it is assumed by the carrier.
(B) Damages: As you receive your package(s), please check for damage to the outer packaging before signing for them. Never refuse a damaged shipment. Any damages, such as the package being crushed, resealed, or opened, should be noted by the delivery person on the delivery record. Great care is exercised by Market America in packaging, handling and shipping product. Still, unavoidable accidents or careless handling by others will sometimes occur. Be assured that the product was in good condition when it left our warehouse. In the event Distributors do receive damaged product, they may be required, at the sole discretion of Market America, to return the damaged product to Market America at the company's cost before Market America will reship the product.
(1) UPS:
(a) A Distributor should always accept the shipment, but should list damaged items. Have the delivery agent note the damage on the delivery record (if possible).
(b) The Distributor should immediately notify Distributor Services so that Market America can request an inspection by the courier.
(c) Be sure all damaged items, plus the shipping containers, are held, for inspection by the delivery courier, if required. Go ahead and use undamaged merchandise.
(C) Wrong Product: Wrong product is defined as product shipped by mistake in lieu of product that should have been shipped but was not. All orders that are filled and processed at Market America are checked with great care. Since Market America utilizes a computerized weighing system in combination with a computerized picking system, there is little chance that wrong product has been shipped. In the rare event Distributors do receive wrong product, they may be required, at the sole discretion of Market America, to return the wrong product to Market America at the company's cost before Market America will ship the correct product.
(D) Extra Product: Extra product is different from wrong product, in that the Distributor receives it in addition to the products that were ordered. In the rare event that Distributors receive extra product or an extra package, they should contact Distributor Services. Distributors who receive extra product will be required to return the product to Market America at the company's cost.
(E) Issued Return Authorizations: In the cases of wrong product, damaged product, or extra product received, once Market America has issued a Return Authorization Number (RA#) to return the product to the corporate office, the product must be returned to Market America within 30 days of the issuance of the RA#. If the product is not returned to Market America within 30 days of the issuance of the RA#, Market America reserves the right to debit the Distributor's Market America account the Distributor Cost of the product, but only in the event that the Distributor has received and failed to return product for which he/she has not paid. If Market America debits the Distributor's Market America account for the unreturned product, any Business Volume for the product will be assigned to the Distributor's personal BDC-001 for the date the Market America account is debited.
The shipping terms for all packages shipped by Market America is Freight on Board (FOB). Any Distributor that has lost shipments and/or has excessive shipping claims that exceed USD$1,000.00 (£700.00 for Distributors residing in the European Union) in orders or two lost orders within a three-month period will receive a letter from the company putting them on notice of FOB and implementing a “signature required” term. The Distributor must sign the acknowledgment line in the letter and mail it or fax it back to the company prior to any more orders being processed or shipped.
Last Modified :09/24/2014 9:48:21 AM EDT